On this FAQ page you can find the answers to all questions. Is the answer or manual not listed? If so, please contact us.
Questions about Facebook
How do I change the category of my Facebook page
Log in to your Facebook page and click on INFO. A heading “General” appears here. There you can change the category. Sometimes you have to delete the old category before you can add a new one. Changes are made immediately and may be done without limitation.
How do I remove likes from my Facebook page
Log in to your Facebook page. Click on SETTINGS. In the left column, click on “People and other pages. Here a search field appears where you can enter the person’s name. You can also scroll through the list to select individuals (check box). Then click on the cog icon and choose “Remove from likes page.
Why shouldn’t campaigns be on during delivery of likes
Our method is to work with the public like counter. If you have a campaign running which would possibly generate likes, these are counted as being “delivered. If you don’t mind this happening, you can let the campaign continue.
Why not invite friends during delivery of likes
If you start inviting friends while ordering likes, we may count your friends’ likes as “delivered. In fact, we work with the public like counter on your page. This is our reference. The starting number + the number ordered = the final number. If any likes are added in between outside of us, we will count them as well. Therefore, it is better to wait to campaign or invite friends.
Why must the page be public
On Facebook, you can do several settings to shield your page. So with that, you can prevent a certain audience from not seeing your page. Consider age or land restriction.
When you order Facebook page likes from us your page must be fully public. This allows people to like your page even when they are older or younger, or on vacation abroad. This way we can get the likes for you faster.
What is the size of the Facebook cover photo
The cover photo size for your Facebook page is 851 x 315 pixels.
Questions about Instagram
How do I remove likes from my Instagram post/message
The only way to remove likes from a post on Instagram is to delete and repost the post.
Will the automation process get me real followers
In 99.9% of cases, you gain real followers. Of course, it may happen that a robot will also respond, but the chances remain very small. The automation process approaches people with the specified interests and elicits interaction. Real people respond to this in many cases and robots do not.
How do I take my Instagram account off private
For a “non-business account”: Open the app on your phone or tablet. Click on the 3 dots at the top right of your screen. Scroll down to ACCOUNT and click on “Private Account. The bar should be gray and not blue. Blue is on and gray is off. Out means public.
Buying and ordering
How to order a product
At the top of the menu bar, you’ll see different channels listed. When you hold your mouse on this (desktop) the menu unfolds. Choose a product here and click on it. Then you will be shown the numbers you can choose from.
Click on the image. The product information will then be displayed. On the right side of the screen (desktop) you will see a gray area with an “ADD” button. Above this button is also an input field.
At the input field, enter the URL/Page Name. Then click the button to place the product in the shopping cart.
You then automatically enter the checkout screen. If you want to order more products you can again choose a category from the menu bar. All added products remain in the store guards. [/toggle]
Is my data in safe hands
We respect the privacy of our customers and are fully compliant with the new AVG legislation! No one will know that you are a customer with us. Your information will never be resold or used for marketing purposes.
Do I get an invoice from you
We will automatically send an invoice as soon as payment is made. You will receive these in your mailbox.
If you did not receive an email, it may have ended up in SPAM or in UNWANTED. If so, we recommend that you mark OUR as the sender as SAFE. That way the following emails do get to you.
If not in a spam box or in unwanted, it could still be that the email address provided was not entered correctly. In that case, please CONTACT us.
I did not receive an email, is that correct?
After each order, you will automatically receive a confirmation from us. If you did not receive an email, it may have ended up in SPAM or in UNWANTED. If so, we recommend that you mark OUR as the sender as SAFE. That way the following emails do get to you.
If not in a spam box or in unwanted, it could still be that the email address provided was not entered correctly. In that case, please CONTACT us.
What is the average delivery time
A delivery time is listed with each product. In 80% of cases, we deliver the ordered product within 24 hours. Orders placed outside business hours will be picked up and fulfilled the next business day. You will always receive an email from us as soon as we start delivery.
What does the warranty entail
By guarantee, we mean that you are guaranteed to get the number you ordered.
Savings System
How can I participate in your savings system
Quite simply, by creating an account. At the top right of the screen (desktop) it says login/register. Click on this and create an account. After creating your account, you get free points which you can already immediately redeem for discounts!
What are the loyalty points worth
75 loyalty points are worth 1.00 euros. At checkout, you can have the accumulated points paid out in the form of discounts.
Where can I see the progression of points
Log in first. Then go to “my account” and click on SAVING POINTS. Here you can see how many your points total, and what you earned points for.
